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retail shrinkage action plan: 9 Necessary Practices for Successful Shrinkage Control

retail loss prevention

Terms of Service and the use of your personal data according to our privacy policy . Assign each employee a unique access code for the building, POS, etc. Asda has launched an innovative project at its Stevenage tech store as part of a series of trials that will connect the in-store experience. Educate your staff on what to do if someone is behaving unethically.

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Europe’s ECR recommends that retailers measure all these types of loss, at SKU or product level, but also by individual store or area to identify the most vulnerable types of products and routes into retail. An overall stock take and look at shrinkage should be undertaken at least twice per year, the working group adds, though it will, of course, require integration into daily processes too. That’s because, many argue, it goes far beyond simply eliminating loss or minimising theft. Yes, successfully managing shrinkage in stores requires protecting stock against any material losses to its value, but it also requires retailers to ensure they realise all potential value of the same stock. The difficulty is that these two dimensions can sometimes be in direct odds with one another.

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Data is the key to the puzzle; in-depth loss data gives retailers the insight they need to perform this juggling act. You might also think about where your employees handle cash. If they’re handling cash on the busy floor, this may make them more susceptible to loss.


This can encourage dishonest behavior from employees and customers alike. Training your staff is another key method of reducing shrinkage in retail environments. It also makes it easier to see when someone is no longer playing by the rules. When everyone is held to the same standard, you can easily approach employees who are not following procedure. Shrinkage is a problem on its own, but it also makes those tight margins even tighter.

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But it is also based upon the reality that without sustained commitment to address the problem of shrink control from across a company, then so-called solutions will remain piecemeal and largely unproductive. Train staff on loss prevention techniques and how to spot signs of shoplifting or counterfeit cash. They also need proper training on the checkout process, store return policies, and other key guidelines for your store. This retail action plan ensures that your brand is offering continuous value through different forms of communication. These strategies are mainly focused on the customer service department but can expand to other departments that come in direct contact with the customer.


Most would agree that 2021 has dealt brick and mortar retail shrinkage action plan outlets a hard hand; store closures nationwide have made it harder than ever to run a viable business. Poor Forecasting – Implementing analytical methods into forecasting can produce more accurate forecasting figures to reduce surplus stocks and subsequent markdowns. If inventory and markdown information was analysed, it would be able to predict more accurate stock amounts.

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Prediction and prevention should be a priority — and precision retail combined with today’s innovative technology makes it easier than ever. ORC generally involves two or more people operating in an organized, tactical way to steal items for later return or resale. Shoplifters are growing more sophisticated, adapting their methods to the modern retail environment. To combat this, retailers can use new technology, integrating data and video streams from across the enterprise to arrive at the precise actions needed to manage retail shrink more effectively. Erick Brent Francisco is a content writer and researcher for SafetyCulture since 2018.

  • Keeping control of this is impossible unless clear processes and procedures are in place and responsibility for ensuring adherence to them is delegated to supply-chain and store staff.
  • But which generate proportionately greater value via a more seamless, convenient shopping experience.
  • This, in turn, allows you to more easily follow up with employees and hold them accountable.

Research shows that ORC groups commit retail crimes for their financial benefit, and specifically target items that are concealable, removable, available, valuable, enjoyable and disposable, also known by the acronym CRAVED. Items that have more of these characteristics are more likely to be stolen. The top categories targeted include apparel, health and beauty, electronics/appliances, accessories, food and beverage, footwear, home furnishings and housewares, home improvement, eyewear, office supplies, infant care and toys. Checklist of your existing loss prevention policies and procedures. The more effective your audit processes, the more effective you’ll be at early detection for loss prevention — before it bleeds your business dry. How you’ll use each of these action plans depends on the department you will focus on.


New technology could help you track who is handling your cash and when. A smart safe, for example, can record how many times a personalized code is used to access it. This, in turn, allows you to more easily follow up with employees and hold them accountable. You need every member of your team on your side when it comes to reducing retail shrinkage.

In turn, you’ll be able to discover problems in short order, so you can minimize the issues as soon as possible. Get started with these five ways to reduce shrinkage in retail. Retail shrinkage comes in many different forms, but improper cash management can contribute to it. After all, if you’re not monitoring your cash closely, you could have a harder time identifying where the problems are happening. Keeping shrink control on the agenda can be a challenge, especially when other priorities emerge and interest begins to wane. All the companies taking part in this study recognized the need to keep innovating to ensure the shrinkage message continued to be heard across the organization.

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Arresting thieves and investing in technology, the main approaches to retail loss prevention, haven’t managed to diminish it over the past 15 years. A study of companies that have successfully reduced shrinkage uncovers nine practices behind their success, beginning with organizational and senior management commitment to making loss prevention a priority. In the retail industry, shrinkage is a problem that you need to take very seriously. You need to have a retail shrink action plan in place to help protect your store and livelihood from potential would-be thieves. Retail shrink is something you can easily reduce with a few calculated steps designed to make your business less of a target. If you can only take away one thing from this action plan, let it be this.

This retail audit checklist can be shared with other store managers and in between shifts to ensure consistent compliance with brand and merchandising standards. Use this checklist to accomplish the following steps that ultimately contribute to the smooth running of the store and retail loss prevention. Retail shrinkage is the loss of inventory caused by shoplifting, employee theft, vendor fraud, damage, intrusion, unauthorized breaches, administrative error, or cashier error. Retail shrinkage is the difference between what is recorded in the inventory and the actual inventory of the retail establishment. Shrinkage leads to loss of inventory which directly translates to loss of profits as it is something that cannot be sold anymore.

But which generate proportionately greater value via a more seamless, convenient shopping experience. • Joblessness, which leads to desperate people who are more willing to shoplift.

For https://1investing.in/ loss prevention practitioners across the globe, trying to find the best solution to tackle the perennial problem of shrinkage has been a long and frustrating journey. In part, LP practitioners have been victims of retail organizational cultures that have seen them as an inevitable, yet regrettable, part of doing business. This perception has caused LP to be seen as peripheral to the core activities of the organization and primarily responsible for arresting thieves and installing alarms.

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